INCIDENT RESPONSE PLAYBOOKS

DEVELOPING YOUR INCIDENT RESPONSE PLAN AND PREPARING YOU FOR THE INEVITABLE


No Excuses If You’re Unprepared


Having a well-established incident response plan is a key information security capability for organizations that are serious about avoiding further business impact. Effective incident containment is crucial when you’re defending against cyber threats that can damage your company’s reputation.

CyberStash helps organizations map out their incident categories and develop a plan to detect, contain, and recover from cyber incidents.

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BUSINESS CONTEXT


An incident response plan is the final line of defense before disaster declaration. Incident response playbooks provide the tools and training necessary for cyber security response teams to act according to a pre-established plan of action. Furthermore, proper handling of incidents is necessary to reduce business impact and to avoid damage to information that supports follow-up investigations and digital forensics.

A proactive response, swift containment, and the effective remediation of cyber incidents delivers value for an organization by circumventing or reducing business impact. Having a functioning playbook reduces the likelihood of successful attacks and preserves the organizations brand while maintaining client and investor confidence. Business resilience will consequently improve by including a comprehensive response plan in the organization’s risk management process.

To be effective, playbooks document the processes and standard operating procedures to capture data needed for detection, containment, recovery, and forensics. Additionally, following an incident, the procedures for post-incident activity provide the means for ongoing improvements to the incident plan.

As the ongoing maturity of an incident response plan is determined by its level of orchestration and effectiveness, organizations should further ensure that governance activities improve the operational efficiencies of their security practices and continuously increase in value at risk.

SERVICE BENEFITS


The CyberStash Incident Response Playbook Service provides an end-to-end outcome for organizations seeking to develop their incident response plan and incident containment capability.

Cyber security incidents

An effective strategy for organizations to handle cyber security incidents.
Minimize business impact

An effective strategy for organizations to minimize business impact.
Strategy for organization

An effective strategy for organizations to strengthen their defenses against future incidents.
Customers,partners, and investors

Maintain your relationship of trust with customers,partners, and investors
Preserve information

Preserve information for evidence and digital forensics

by providing a consistent operating procedure independent of individual employees' skills.

Avoid regulatory penalties

Avoid regulatory penalties for failing to handle and report incidents appropriately.

OUR SOLUTION


We begin by conducting a gap analysis on the people, processes, and technology related to incident detection and response capabilities.

We then work with our clients to help them select and prioritize the development of incident response playbooks based on business impact and covering one or more of the incident categories below:

  • Data Theft

  • Attrition/DDoS

  • Malicious Code Outbreak

  • Unauthorized Root Access

  • Email/Phishing

  • Web-Based Attack

  • Improper Use

  • The service establishes the roles and responsibilities of key personel involved in incident response and its management. It also establishes escalation paths for both internal and external stakeholders. We then review and establish standard and custom threat indicators for detecting threats and a process for categorizing them. We document the evidence-collection and recording procedures and the factors contributing to triaging risk appropriately. The service reviews and establishes controls and mitigation procedures for containing and eradicating threats. It also includes the procedures for performing data forensics and recovering systems following an incident. We finally establish post-incident reviews and methods for documenting improvement plans by establishing Key Performance Indicators (KPIs).

    SERVICE DELIVERY


    The CyberStash Incident Response Playbooks Service leverages industry-aligned frameworks. Our security consultants will, however, also work with your team to address and focus on your unique or specific requirements.

    The scope of the assessment includes the following target areas:

    Incident Response Playbooks Service

    ITIL Aligned Service Management when delivered as a Managed Security Service


    Service Level Reporting

    SERVICE LEVEL REPORTING & MEETINGS
    Dashboard with Delegated Administration

    DASHBOARDS WITH DELEGATED ADMINISTRATION
    Configuration Management

    CHANGE AND CONFIGURATION MANAGEMENT
    Incident and Problem Management

    INCIDENT AND PROBLEM MANAGEMENT
    Upgrades and Release Management

    UPGRADES AND RELEASE MANAGEMENT
    Service Level Account Management

    SERVICE LEVEL ACCOUNT MANAGEMENT